Refund policy
Thank you for shopping with RideLab. We want you to feel confident with your purchase. If you are not fully satisfied, please review our policy below.
Returns
We accept returns within 60 days of receiving your order.
To be eligible for a return:
- The product may be tested to evaluate its function and comfort, but must not be used beyond what is necessary
- The product must be in essentially unchanged condition
- Original packaging and any included accessories should be returned if possible
Important:
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method, as we cannot guarantee that we will receive your return.
Refunds
Once your return has been received and approved, your refund will be automatically issued to your original payment method.
- Please allow 7–10 business days for the refund to appear, depending on your payment provider
- Original shipping costs are non-refundable
Unclaimed Packages
If a package is not collected and is returned to us, it is not considered a valid return.
In such cases, your order will be refunded minus a fee of 250 SEK (or equivalent in your local currency) to cover shipping, return, and handling costs.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your product (if eligible) and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
If approved, we will offer either:
- A replacement product, or
- A full refund
We will cover return shipping costs in these cases.
How to Return an Item
To initiate a return:
- Contact us at info.dayleeecom@gmail.com
- Include your order number and reason for return
- Follow the instructions provided by our support team
Contact
For any questions, contact us at:
info.dayleeecom@gmail.com